How to Become an NDIS Cleaner

All Australians are familiar with how the National Disability Insurance Scheme (NDIS) enhances the lives of hundreds of thousands of people living with disabilities.

The NDIS provides access to services and support for living a full, independent life. However, the NDIS also provides exciting job opportunities to countless Australian professionals seeking meaningful, stable careers.

That’s because the NDIS approves funding for necessary support services that cover everyday household needs. One important support category is cleaning.

Are you wondering how to become an NDIS cleaner? Check out the basics of using your professional skills to earn money as an NDIS cleaning provider.

Cleaning Services Under the NDIS

The NDIS funds support services that it deems to be both reasonable and necessary for plan participants. Approval for specific services varies based on each plan participant’s needs.

Support funding is generally granted for any task that a person cannot perform independently. That includes cleaning.

When an NDIS plan participant has a disability that prevents vacuuming, dusting, and other household cleaning duties, they are likely to qualify for NDIS funding for a housecleaner. All the plan participant has to do is request funding for a cleaner when making a funding plan.

Do NDIS Cleaners Need to Be Registered?

No, NDIS cleaners do not always need to be registered with the NDIS in order be paid through NDIS plans. When NDIS participants choose to operate either self-managed or plan-managed plans, they are free to use any cleaners they choose.

If an NDIS participant has an NDIA-managed plan through the National Disability Insurance Agency, they will be restricted to using only NDIS-registered providers for cleaning services.

Benefits of Becoming a Registered NDIS Cleaning Provider

Becoming a registered NDIS cleaning provider opens up a bigger pool of potential clients. Registered providers offering all types of services approved by the NDIS enjoy a distinct benefit over unregistered providers.

Unlike unregistered providers that only have access to self-managed and plan-managed participants, registered providers have access to 100% of NDIS plan participants.

Registered providers also get the benefits associated with accessing online business systems through the official NDIS myplace provider portal.

This handy portal provides support for booking services, processing payments, and more. It also provides access to the latest changes, updates, and resources NDIS providers need to know about.

While becoming a registered NDIS cleaner has its benefits, plenty of NDIS providers operate successful support businesses without becoming registered users.

Skipping registration is common among people who are eager to get to work with starting a new business without going through what can be described as a somewhat arduous process.

After submitting an application to become a registered NDIS provider, hopeful providers must then go through a vetting process that includes an audit with an NDIS auditor.

The reason for the process is that the NDIA is essentially putting its stamp of approval on you when it verifies you as an approved provider.

Finding Clients as an NDIS Cleaner

How do NDIS cleaners find clients? Being just a little tech savvy is the easiest way to start getting NDIS clients as a cleaner.

Starting with Mable, Hireup, and other popular NDIS job platforms can be a great first step for independent NDIS cleaners looking to break into the field.

NDIS Support Coordinators routinely post cleaning jobs on these sites. Aspiring NDIS cleaners can also be slightly more proactive instead of simply waiting for the perfect job listing to pop up.

Getting your name to some Support Coordinators ensures that you’ll be at the top of the list when they need to fill future cleaning job openings.

There’s also no harm in doing some “branding” when trying to establish your NDIS cleaner business. Creating a website for your NDIS cleaning business can ensure that your name is the first name Support Coordinators, NDIS plan participants, and family members/advocates of plan participants see when they are searching for help.

Be sure to include your service locations on your website to ensure that your search ranking is high when people search for your specific service near where they live.

Don’t forget about getting social on NDIS Facebook groups. Many NDIS participants rely heavily on Facebook communities to connect with other NDIS participants, NDIS experts, and NDIS providers. You may find yourself in a position to respond directly for an inquiry about available NDIS cleaners in a Facebook post.

See also: Check out our full guide on How to Find NDIS Clients here.

How to Invoice NDIS Clients as an Independent NDIS Cleaner

While getting started as an NDIS cleaner is relatively easy, it’s very common for new providers to lose some momentum when the time comes to complete their first invoice.

That’s because the NDIS has very specific invoicing requirements for its providers. Everything comes down to tracking hours accurately.

The NDIS system uses an hourly rate for payment. Your invoice needs to include both your hourly rate and the number of hours worked. Flat pricing for tasks completed is never accepted by the NDIS.

NDIS providers can’t charge for itemized costs. If you need to pay for cleaning materials, transportation, and other job-related costs, you’ll need to build them into your hourly rate.

However, it’s also important to know that the 2022 hourly rate for house cleaning through the NDIS is capped at $50.53 per hour nationally. Self-managed plans are not subject to NDIS price caps.

Once you’ve established a fair hourly rate, it’s time to learn the process for NDIS billing. You will only be paid for work that you invoice.

Every single invoice must contain:

  • Your business name and Australian Business Number (ABN).
  • An invoice number that you create. Use a unique one for each new bill.
  • The customer’s full legal name.
  • The date the billable job duties were performed.
  • The date the invoice was issued.
  • The number of hours worked.
  • The hourly rate in effect when hours were worked.
  • The invoice total with GST included.

It’s highly recommended that you create a template for NDIS invoicing. Having a uniform system will help you to stay organized. Be sure to keep a copy of each invoice you submit for your own records!

Getting an NDIS Cleaning Job With a Registered Provider

Something that all new NDIS cleaners should know is that you can simply start applying for cleaning jobs with registered NDIS cleaners today.

If you have the experience and attitude a registered cleaning business is looking for, you can start immediately without any additional registration needed on your end. This news makes today a great day to create a résumé to become a cleaner with the NDIS!


Related article: Interested in starting a career in NDIS Support Coordination? Check out How to Become an NDIS Support Coordinator here.

Related article: Interested in starting a career in NDIS Plan Management? Check out How to Become an NDIS Plan Manager here.

Related article: Interested in becoming an NDIS Provider? Check out How to Become an NDIS Provider here.

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